Service & Support
Underwriting Services
With Andrew Briant having joined Crewsure as our Chief Executive Officer, and with Robert Miller and Ellis Goodger there is now a highly experienced and professional underwriting team supported by the latest CRM system allowing for rapid quotations, policy issuance and general administrative services. Financial support headed up by our Chief Financial Officer, Jim Webb, and ably supported by Heather Rodden and Lucy Yates.
Crewsure utilises the latest in CRM platforms provided by Markit Systems Limited and our banking is managed by Vitesse Limited working in association with the UK office of JP Morgan.
Crewsure Insurance Services Limited registered in England (No. 09325907) with a registered address at 2 St. James’s Street, London, England, SW1A 1EF. Crewsure is an Appointed Representative (FCA Firm Registration No. 660885) of ES Risks Limited who are authorised and regulated by the UK’s Financial Conduct Authority under Firm Registration No. 565023.
Crewsure is a member of the Managing General Agents’ Association.
Claims Services
For over 10 years we have partnered with Mayfair We Care who provide access to their dedicated 24/7 claims service, managed by experts, with multi-language capabilities, across India, the Philippines, Singapore, Australia, Malaysia, Indonesia, Thailand, UK and the USA. Their extensive hospital network spans 180+ countries, offering direct guaranteed payments to hospitals and cash reimbursements for outpatient care.
Utilising the latest technology, claims can be submitted via an online portal, mobile apps, or secure email for fast and efficient processing.
To further support the wellbeing of crew members and their families, Mayfair offers Employee Assistance Programme (EAP) services, stress counselling, and dedicated mental health support, tailored to the unique challenges faced by seafarers.
For enhanced transparency and decision-making, Mayfair provides detailed management information, including an online dashboard and tailored data reports, from membership overviews to in-depth claims analysis.
Crewsure Americas
Crewsure Americas was established specifically to provide comprehensive and flexible healthcare benefits for crew aboard superyachts/luxury charters, cruise lines and other commercial vessels based in the U.S., Canada, and the Caribbean.
As the appointed marketing representatives of Crewsure Insurance Services Limited since 2014, the team, headquartered in South Florida, brings decades of maritime and insurance experience with deep knowledge of both domestic and international MLC regulatory requirements.
Crewsure Americas helps owners, operators, and brokers prioritize crew health and welfare, maximize crew retention, reduce operational risks and meet duty-of-care with bespoke policies, an advanced UK based CRM system allowing for rapid quotations, policy issuance and general administrative services, and responsive, worldwide claims support.
Contact Crewsure Americas at +1 (954) 790-6604 or enquiries@crewsure.com.
Crewsure Americas is the trading style of Crewsure Insurance Services Limited. All underwriting and policy issuance take place in the UK. Crewsure is not licensed as an MGA or intermediary in the US; any US placements are made through duly licensed surplus lines insurance brokers. Crewsure Insurance underwrites on behalf of certain underwriters at Lloyd’s of London in the UK which is an approved surplus Lines non-admitted “alien” insurer listed in the IID and is eligible under Section 524(2) of the Non-admitted and Reinsurance Reform Act.