Crewsure Launches FRONTDESK360® To Enahance Global Client Service and Enquiry Handling

London, United Kingdom – 23^rd July 2026

Crewsure, the specialist provider of maritime insurance and crew welfare solutions, has announced the launch of its new AI-powered FrontDesk360® platform, developed in partnership with Riskbotix Limited.

The new system combines an intelligent voice receptionist and website chatbot to provide round-the-clock support for shipowners, crew managers, yacht operators, recruitment agencies, offshore energy businesses, and maritime professionals seeking information about Crewsure’s services.

FrontDesk360® has been designed to ensure that every enquiry is captured, qualified, and routed efficiently, helping Crewsure respond faster to prospective clients while maintaining exceptional levels of customer service.

The platform can answer common questions about Crewsure’s products and services, capture structured enquiry information, arrange appointments with the appropriate team member, take messages, provide multilingual support, and generate detailed summaries of conversations for follow-up by the Crewsure team.

Unlike traditional voicemail systems or website contact forms, FrontDesk360® is available 24 hours a day, helping ensure that enquiries are never missed regardless of time zone or location.

Supporting a Global Maritime Community

The maritime industry is inherently international, with vessel owners, managers, crew, and partners operating across multiple countries and time zones.

To better support its global client base, FrontDesk360® can communicate in a wide range of languages, including English, Greek, Indonesian, Hindi, Turkish, Dutch, and many others. This enables prospective clients, crew managers, maritime employers, and yacht operators to engage with Crewsure in their preferred language, improving accessibility and enhancing the customer experience.

The system can answer questions, collect information, arrange appointments, and route enquiries regardless of language, ensuring that international clients receive the same high standard of service as those contacting Crewsure in English.

Improving Client Experience

FrontDesk360® intelligently identifies the nature of each enquiry, whether it relates to marine crew insurance, yacht insurance, employee benefits, MLC compliance, welfare solutions, or general information, and directs enquiries to the most appropriate member of the Crewsure team.

By automating routine interactions, the platform allows Crewsure’s specialists to spend more time focusing on client advice, relationship management, and delivering tailored insurance solutions.

The system also integrates with appointment scheduling technology, enabling meetings to be booked automatically while providing detailed summaries and transcripts to Crewsure’s team before each conversation takes place.

A Step Forward in Maritime Client Engagement

Andrew Briant, Managing Director of Crewsure, commented:

“At Crewsure, we are continually looking for ways to improve the service we provide to our clients and partners around the world. The maritime sector operates around the clock, and we wanted a solution that could ensure every enquiry receives a professional response, regardless of when or where it is received.”

“Our clients and partners are based across many different countries, so the ability to communicate in multiple languages is a significant advantage. FrontDesk360® allows prospective clients to engage with us in a way that is natural and convenient for them, while ensuring that every enquiry is captured and handled professionally.”

“The platform enables us to respond more efficiently, arrange appointments automatically, and provide immediate access to information about our services. Most importantly, it helps ensure that no opportunity or client enquiry is overlooked.”

“We are delighted to be working with Riskbotix on this initiative and believe the platform represents an important step forward in how specialist maritime insurance and crew welfare services can be delivered in a modern, digital environment.”

Benefits of FrontDesk360®

Key benefits of the new platform include:

• 24/7 enquiry handling and appointment scheduling
• Multilingual support for international clients and partners
• Automatic qualification and routing of enquiries
• Instant response to prospective customers
• Reduced missed calls and missed opportunities
• Structured lead capture and CRM-ready summaries
• Automated meeting booking and calendar integration
• Detailed call transcripts and conversation summaries
• Consistent, professional customer experience worldwide

About Crewsure

Crewsure is a specialist provider of maritime insurance, crew welfare, and employee benefit solutions designed for shipowners, crew managers, recruitment agencies, offshore operators, and the wider maritime sector. The company focuses on helping organisations protect and support seafarers while meeting operational and regulatory obligations.

About FrontDesk360®

FrontDesk360® is a registered trade mark of Riskbotix Limited and an AI-powered client engagement platform designed to help organisations capture, qualify, manage, and respond to customer enquiries more effectively.

The solution combines intelligent voice agents, multilingual website chat assistants, appointment scheduling, enquiry qualification, and workflow automation to help businesses improve responsiveness, increase efficiency, and deliver a superior customer experience.